Privacy Policy

1.1 Introduction

ECPRO is committed to protecting the privacy and security of its users and their data. This Privacy Policy explains how information is collected, used, stored, and protected when using the ECPRO platform for biometric device management, staff attendance, leave management, and related services.

1.2 Information We Collect

The platform may collect and process the following information:

• Company and organization details registered by customers or resellers
• Reseller account information and contact details
• Employee information such as employee ID, name, department, designation, and contact details
• Attendance records collected through integrated biometric devices
• Biometric transaction logs including punch date, time, and device information
• Leave requests, approvals, attendance corrections, and work schedules
• Device configuration details, serial numbers, and synchronization logs
• System usage logs, IP addresses, browser information, and device information for security purposes

1.3 How We Use Information

The collected information may be used to:

• Manage biometric devices and synchronize attendance data
• Record and maintain employee attendance logs
• Process leave requests and attendance-related workflows
• Generate attendance reports and workforce analytics
• Provide reseller management and customer onboarding services
• Maintain platform security and prevent unauthorized access
• Improve system functionality, reliability, and user experience
• Provide customer support and communicate important service updates

1.4 Data Sharing

ECPRO does not sell or rent personal information. Information may only be shared in the following circumstances:

• With authorized company administrators responsible for employee management
• With registered resellers for managing their assigned customer organizations
• With service providers assisting in hosting, notifications, or technical support
• When required by applicable law, legal proceedings, or government authorities
• When necessary to protect the security and integrity of the platform

1.5 Biometric Data

ECPRO primarily manages attendance records and transaction data received from compatible biometric devices. The platform is designed to synchronize and process attendance information for workforce management purposes.

Any biometric templates or biometric identifiers are handled according to the capabilities and configuration of the integrated devices and applicable legal requirements. Customers are responsible for ensuring that employee consent and regulatory obligations are met where required by law.

1.6 Data Security

Appropriate administrative, technical, and organizational safeguards are implemented to protect stored information against unauthorized access, alteration, disclosure, or destruction. While reasonable security measures are employed, no system can guarantee absolute security.

1.7 User Rights

Authorized users may:

• Update company and employee information
• Manage attendance records subject to assigned permissions
• Submit and manage leave requests
• Request correction of inaccurate information
• Request deletion of data where permitted by applicable laws and contractual obligations

1.8 Data Retention

Attendance records, leave information, and related operational data are retained for as long as necessary to provide services, satisfy legal requirements, maintain audit records, resolve disputes, and enforce contractual obligations.

1.9 Third-Party Services

ECPRO may integrate with third-party services including cloud hosting providers, biometric hardware vendors, notification services, and communication platforms. Such providers may process limited information necessary to perform their services and are subject to their own privacy policies.

1.10 Policy Updates

This Privacy Policy may be updated periodically to reflect changes in legal requirements, platform functionality, or business operations. The latest version will be made available through the application or associated services.

1.11 Contact

For questions regarding this Privacy Policy or data handling practices, please contact the ECPRO administrator or the official support contact provided by your organization or reseller.